Refund policy

Dental Accessories Return & Refund Policy

Return Window

  • Duration: You have 30 days from the date of receiving your item to initiate a return.

Eligible Items for Return

Returnable Products:

  • Loupes and Headlights: Returns accepted for fit, brightness, or performance issues
  • Small Equipment (Non-Sealed): Equipment without manufacturer dental seals
  • Defective Items: Any product that malfunctions or arrives damaged

Non-Returnable Products:

  • Supplies: All dental supplies are final sale
  • Sealed Dental Equipment: Products with official manufacturer dental seals (following industry standards)
  • Gift Cards: Cannot be returned or refunded
  • Post-30 Days: No returns accepted after 30-day window (free repair service available)

Note: Products with manufacturer dental seals include specialized dental instruments and equipment that have been officially certified and sealed by the manufacturer. These items follow strict industry standards and cannot be returned once delivered.

Return Requirements

Condition Standards:

  • Items must be in original packaging with all original parts
  • Proof of purchase required (receipt or order number)
  • For loupes and headlights: Light use for fit/brightness testing is acceptable
  • For other eligible equipment: Must be unused and in original condition

Documentation Required:

  • Valid tracking information for return shipment
  • Order number
  • Product details and reason for return

Return Process

  1. Contact Us: Email support@dentalaccessories.com to initiate return
  2. Approval: We'll confirm your item is eligible and provide return instructions
  3. Shipping: Return to designated warehouse address (provided via email)
    • US & Canada customers: US warehouse
    • International customers: Asia warehouse
  4. Customer Responsibility: You cover return shipping costs
  5. Processing: Refund issued after inspection and verification

Exchanges

For exchanges, return the original item and place a separate order for the replacement.

Cancellation Policy

  • Timeframe: Changes or cancellations within 24 hours of order placement
  • Processing: Refunds processed within 4 business days for qualifying cancellations

Damages and Issues

Contact us immediately if items arrive defective, damaged, or incorrect.

Fraud Prevention

We verify billing/shipping information and monitor for suspicious activity. We reserve the right to cancel fraudulent transactions.

Refunds

  • Issued to original payment method after inspection
  • No restocking fees applied
  • You'll receive notification once refund is processed

International Policy

This policy applies globally with location-specific return warehouses.

Contact Information

For return assistance: support@dentalaccessories.com

This policy is effective as of 05-30-2025 and supersedes all previous return policies.