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Shipping & Delivery

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Dental Accessories to import the goods on his behalf. Further, the consignee/buyer agrees Dental Accessories may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

 

 

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

 

After your payment is authorized and verified, Standard orders can still take 4 business days and Priority orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

 

 

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are listed below.

Note that orders to US destinations may take 8-11 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.

Orders to CanadaEuropeAustralia, and New Zealand destinations may take 8-12 business days from the date that it is shipped out, not necessarily from the date it is placed, depending on the shipping method selected and final destination of the order

Orders to other Worldwide destinations may take up to 15 business days from the date that it is shipped out, not necessarily from the date it is placed, depending on the shipping method selected and the final destination of the order.

We ship to most of the countries and territories worldwide. 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from dentalaccessories.org, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

We will ship to PO Boxes via USPS. However, priority shipping is not available to a PO Box.

 

EFFECTS OF COVID-19

While we are as committed as ever to being a part of healthy and active lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.

Orders are processed Monday through Friday. Due to COVID-19 safety precautions in customs departments orders may take up to 5 days longer to receive. We are proud to offer Free Express Shipping as a reaction to the current situation. 

Sending our best to you and your families. Stay safe, healthy, and strong!

 

TRACKING YOUR ORDER

Please click here if you would like to track your order.

 

REFUNDS & RETURNS

Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account. We will not accept cancellations after the product is dispatched.

Dental Accessories will offer a full refund on our products if they are returned in their original condition, including packaging. This refund will be deducted from the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our product. If you wish to return your product, please email us at support@dentalaccessories.org.

 

CUSTOMS AND TAXES

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our company, Dental Accessories reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

 Additionally, Dental Accessories reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

 Similarly, Dental Accessories reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.